privacy policy

Bhancha Nepalese and Indian Cuisine restaurant highly values your privacy. Therefore, we only process data necessary for our service and its improvement. We handle the information we have collected about you and your use of our services with great care. We never make your data available to third parties for commercial purposes other than those mentioned below.

This privacy policy applies to the use of the website and the related services of Bhancha Nepalese and Indian Cuisine restaurant. The effective date of these terms is 18/05/2024. With the publication of a new version, the validity of all previous versions expires.

The privacy policy describes which data we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you below how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide us with. If you have questions about our privacy policy, you may contact Bhancha Nepalese and Indian Cuisine restaurant, the contact person for privacy matters. Her contact details can be found at the bottom of this privacy policy.

1.  Data Processing

Below, we outline how your data is processed, where we store it (or have it stored), how we secure it, and who can access the data. 

2. Personal Data We Process

Personal data

• First name and surname

• Gender

• Date of birth

• Address details

• Phone number

• Email address

• Location data

• Automatically collected data

• Information about your activities on our website

• Data about your browsing behaviour across different websites

• Internet browser and device type

3.  Special and/or Sensitive Personal Data

We do not process special and/or sensitive personal data. Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from parents or guardians. However, we cannot check if a visitor is over 16. We, therefore, advise parents to be involved in their children’s online activities to prevent data collection without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at contact@bhancha.co.uk and we will delete this information.

4. Automated Decision-Making

Bhancha Nepalese and Indian Cuisine restaurant does not make decisions on matters that could (significantly) affect individuals based on automated processing. These are decisions made by computer programs or systems, without human intervention.

5.  General Purpose of Processing

We exclusively use your information for the purpose of our services. This means that the purpose of processing your data is always directly related to the instructions provided by you. We do not use your information for (targeted) marketing other than as stated in this privacy policy. If you share data with us and we use this information to contact you at a later moment – other than at your request – we will explicitly ask for your permission. Your data will not be shared with third parties, except to meet accounting and other administrative or legal obligations. These third parties are all bound to secrecy by contract, oath, or legal obligation.

Bhancha Nepalese and Indian Cuisine restaurant collects and processes your data for the following purposes:

• Processing your or our payments

• Sending our newsletter and/or advertising brochure

• To call or email you when necessary to carry out our services

• Informing you about changes to our services and products

• Delivering goods and services to you

• Analysing your website behaviour to improve the website and tailor our range of products and services to your preferences

• Processing personal data if we are legally obliged to do so, such as data needed for tax declarations

6. Retention Period of Personal Data

Bhancha Nepalese and Indian Cuisine restaurant retains your data for as long as we maintain a business relationship. This means that we keep your data until you indicate that you no longer wish to use our services. Following applicable legal obligations, we must store, among other information, invoices containing your personal data. However, Bhancha Nepalese and Indian restaurant will not retain your personal data longer than strictly necessary to achieve the purposes for which it is collected. Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g. your IP address, web browser, and operating system) is not personal data. 

7.  Sharing of Personal Data

Bhancha Nepalese and Indian Cuisine restaurant does not sell your data to third parties. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality for your data. Bhancha Nepalese and Indian Cuisine restaurant remains responsible for this processing.

8.  MailChimp/Send Pulse

Our email newsletters are sent using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link, which you can use to unsubscribe. By doing so, you will no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in this context, to share information with third parties.

9. Reviews

We collect reviews through various platforms. When leaving a review, you are required to provide your name, place of residence, and email address. Our review partners share this data with us, so we can link the review to your order, restaurant visit, or hotel visit and use your feedback to improve our service.

10. 10. Security of Personal Data

Bhancha Nepalese and Indian Cuisine takes the protection of your data seriously and takes appropriate measures to protect it against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised modification. If you have the impression that your data is not properly secured or if there are indications of misuse, please contact us at contact@bhancha.co.uk

11. 11. Changes to the Privacy Policy

We reserve the right to revise our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

12. 12. Contact Details

Bhancha Nepalese and Indian Cuisine
21 Frederick Street
Jewellery Quarter
B1 3HE Birmingham
United Kingdom

Telephone number: +44 121 716 0019

Email: contact@bhancha.co.uk